Refund Policy Sepidweb
At Sepidweb.com, we strive to provide our customers with the best possible experience. However, if for any reason you are not satisfied with the work provided, we offer a refund policy to ensure that you feel secure in your purchase.
Time frame for refund requests: If you are not satisfied with the work provided, you may request a refund within 14 days of receiving the final deliverables.
Conditions for a refund: A refund will only be granted if the following conditions are met:
The work delivered does not meet the agreed-upon specifications and requirements as outlined in the project description and contract.
The developer was unable to make revisions or provide satisfactory work even after being given a reasonable opportunity to do so.
The refund request is made within the 14-day time frame specified above.
Refund process: To request a refund, you must contact our support team at info@sepidweb.com with a detailed explanation of your concerns. Our support team will then evaluate your request and, if approved, process the refund within 7-14 business days.
Exclusions: Our refund policy does not apply to any additional expenses incurred by you, such as the cost of materials or additional services not included in the original contract.
Dispute resolution: In the event of a dispute between you and a freelancer, Sepidweb reserves the right to mediate and make a final decision on whether a refund will be granted.
This refund policy is intended to provide a fair and reasonable solution for any issues that may arise during a project. If you have any questions or concerns about our policy, please don’t hesitate to contact us.