Magento Support and Maintenance Services

Magento support services help to make urgent fixes to website functioning and ensure its trouble-free performance. By offering Magento support services, ScienceSoft assists in handling all arising technical hurdles and stands for continuous business evolution in line with changing business needs.

Proactive or Emergency Help – Choose What Your Business Needs

Within the scope of our Magento support services, we take responsibility for the technical side of your business – an ecommerce solution. While a whole variety of services falls within the ambit of support, we distinguish between two main focus areas.

Ongoing Magento support

With this approach, we meet the needs of retailers who look for a competent Magento team to consistently improve their ecommerce solution and keep an eye on its performance and stability. The key benefit is lasting cooperation when we dive deep into the specifics of your business, fully shoulder the process of solution optimization and back up your business growth. The following services can be useful to you.

Evolution of an ecommerce solution

Combining business thinking and technical expertise, our team both assists your company in the development of the evolution strategy and implements business ideas technically. As a rule, this may imply:

  • Migrating an existing web store to Magento 2.
  • Redesigning UI/UX.
  • Developing custom web design.
  • Building custom functionality.
  • Redesigning an ecommerce solution.
  • Integrating an ecommerce platform with third-party systems.
  • Evolving an ecommerce ecosystem.

Incident prevention and ongoing troubleshooting

There is no need for you to house a full-time support team when you can rely on our Magento competencies and put your technology stack under our unflagging control. With that, you can safely shift your focus from technology cares and funnel all your energy on business evolution. First and foremost, we talk about support for your Magento application here but our team have competencies in a number of systems that might be integrated into an ecommerce ecosystem.

The range of support tasks varies depending on the project scope and goals and may cover:

  • Database hosting and support.
  • Web server hosting and support.
  • Magento application upgrade up to the newest version and security patch.
  • Extension installation.
  • Regular solution health check.
  • Backup configuration.
  • Performance optimization.

Security maintenance

Cyberattacks against ecommerce companies are constantly evolving in volume and sophistication. At ScienceSoft, we incorporate security into a Magento development process employing a DevSecOps approach for continuous delivery. That provides for early identification and fix of vulnerabilities in code.

But when established companies come, we need to check if their involved Magento developers have adhered strictly to code standards promoted by the technology providers. If not, this may have resulted in backdoors caused by insecure coding practices. We offer to check the current security state to maintain its high level ever after. During the cooperation, we adhere to 114 security controls required by ISO 27001 certification to assure the security of your business information that we access.

At the first step of a security audit, we review your solution (including custom code, third-party extensions installed and cross-system integrations) for vulnerabilities and exploits. The to-do list may include:

  • Scanning your solution for malware.
  • Patching your web store to the latest version.
  • Configuring the server.
  • Setting user permissions.
  • Adding two-factor authentication.
  • IP whitelisting.
  • Reconsidering installed extensions and removing unused/low-quality ones.
  • Security patches installation.
  • Developing a backup plan.
  • Teaching your employees on fraud protection techniques.

A security audit gives you the big picture of your solution health and allows us to develop a proper roadmap for security maintenance.

Vulnerability assessment is the practice of automated security monitoring and identifying existing security gaps. The aim pursued is to find, classify and prioritize vulnerabilities in your ecommerce application and the whole ecosystem with the consequent manual validation of the findings.

Penetration testing is to protect your business against infrastructure invasions. The core idea behind this security initiative is to simulate a cyberattack when ethical hackers attempt to break into your network or application and detect vulnerabilities before malicious actors can do.

Aiming to always stay a reliable vendor for our customers and be worthy of a Magento partnership status, ScienceSoft makes sure to follow security guidelines and best practices described.

Ecommerce performance monitoring and improving

If you find key performance indicators (e.g., conversion rate) low, we’ll get to the root of the problem by performing UX audit of the website and reviewing aspects critical for its usability and customer experience – visual appeal, navigation, catalog merchandising, checkout, and more. Thus, we can identify conversion killers and deliver the required improvements.

Solution administration

This service is all about making your team comfortable with the technologies in use. We help you to tame Magento complexities by:

  • Configuring the application in line with the goals and for your convenience.
  • Providing for an easy learning curve for your team.
  • Resolving workflow challenges, especially in complex ecommerce environment.

Emergency Magento support

The time when an ecommerce company fails to provide adequate customer experience equals lost revenue and damaged customer trust. Thus, urgent help must be needed for any issue arising on an ecommerce website and impacting its stability and performance.


For 10 years in Magento services, we have investigated enough crashes and errors to claim that we have likely encountered your service issue before and know how to deal with it. We can get down to work within the shortest possible time for emergency support tasks in case of:

  • Website downtime/crash.
  • Website error messages.
  • Website hacking remediation.
  • Serious delays in page loading.

Antihacking support

When urgent rescue actions are required for a hacked ecommerce company, we start by immediately suspending all activities in a compromised system and backing up the data. This curbs further damage. As a remedy, we trace how hackers got in and fix the breach.

Performance optimization

If you have low website opening or high bounce rates, there may be a problem of the slow page loading speed that scares potential customers away. This issue calls for urgent measures – we competently audit your website to understand and address the underlying problem.

Addressing compatibility issues

Extending Magento functionality with third-party plugins and extensions may result in their conflicts. This affects both the performance of conflicting plugins and a web store as a whole if a plugin overwrites some core functionality. We give a helping hand in resolving compatibility issues and ensure proper functioning of all additional features you have intended for your web store.

Why Choose ScienceSoft

Delegating the support and evolution of your ecommerce business to ScienceSoft, you partner with an experienced Magento team. Naturally, this brings positive results.

  • We deliver minor and major improvements and updates to your ecommerce solution paving the way to better customer experience and effectively organized internal workflows.
  • We participate in the development of a business roadmap and take care of all solution-related technical aspects.
  • Your ecommerce solution operates without a hitch.
  • Any arising issue is solved competently and promptly.
  • You get regular audits and reports on the online store operation.
  • Your Magento application and corporate systems integrated with it are securely protected.
  • The maturity of our quality management system is confirmed by ISO 9001 certification.

Four Steps to Transit to ScienceSoft’s Continuous Support

We aim to provide quality support services to Magento-based companies. For us, this means knowing how a business is organized, what challenges it faces and what goals it pursues. Only seeing a complete business picture and envisaging the project scope, we can elaborate a relevant support strategy.